We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, undamaged, unaltered, and unused, with all original tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, refund or exchange, visit our RETURN CENTER
Please note that returns will need to be sent to the following address:
1910 Pacific Ave, Suite No: 8025, Dallas, TX 75201, United States
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. Upon receiving the Return Item, Refund or a Replacement process initiates.
Any return and/or refund is not applicable on the following exceptions: shipping charges are not refundable; sale/promotional items are not refundable; orders purchased with special coupon/discount codes are not refundable; a size delivered which matches your size of purchase order is not refundable; intimates and lingerie are not refundable; holiday orders during November 01 to December 26th are not refundable. Any kind of personal preference for reconsideration and/or liking shall not be eligible for a return and/or refund. Please note any return and/or refund requests generated after the mentioned 30-day period shall not be entertained. Any request received outside this timeframe shall not be eligible for a refund, and store credit may be offered in the case of damaged items. You can always contact us for any return questions at care@dressesmax.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period --- Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact your bank and/or processor.
