FAQs
Shared below are some common concerns of customers before making a purchase online. We hope these will help you, ‘Checkout’. And if you have any other questions, please send them to care@dressesmax.com.
Q: How do I place an order?
Placing an order on DressesMax.com is very easy. Find the product you wish to purchase, add it to your cart, enter your shipping and contact details, select payment a method, recheck your order summary and you’re done. Once you’ve placed your order, you will receive a confirmation email from Dresses Max with your order summary.
Q: How long will it take for my order to arrive?
All our orders are estimated to be delivered between two (02) to ten (10) working days. Shipping options appear at checkout, and customers are advised to select as per one's preference and convenience.
Q: What is the return policy?
Our goal is to make sure you receive the best online purchasing experience possible. And for that, we offer a 30-day return policy, terms and conditions applied*.
To get more information, click to read our return policy.
Q: What’s the shipping fee?
The shipping fee is calculated upon checkout and may vary, depending on your selected shipping provider and your location.
Q: When will I receive my refund?
Once we’ve received and evaluated the returned item as per our policy, a complete refund will be processed back to the original form of payment for the said item. The refund amount will be processed within 5 to 15 business days after receiving the item.
Please note, it takes up to 5 to 10 business days for your bank to reflect the amount on your account.
Q: Can I change my shipping address after placing an order?
Yes, you can! Dresses Max wishes to provide the best customer experience possible, and in doing so we try to accommodate all our customers’ valid requests and you can do so by reaching out to our team.
Please note, if the order is too far along in the process and is already shipped, changing the shipping address will not be possible.
Q: How can I track my order?
Tracking your order is now more convenient than ever with Dresses Max. Simply login to your account, go to my orders and select the order you want to track, you will see live updates of the said order.
We also provide you a tracking number for your parcel, so you can go to the shipping providers’ tracking website and get an update.
Q: What happens if an item is missing from my parcel?
In case an item is missing from your parcel, and you haven’t received your complete order, please reach out to our customer service representatives via any or our social media platforms.
Q: My order is marked delivered but I haven’t received it, what do I do?
We’re sorry to hear that and regret the inconvenience caused. Please get in touch with us via any of our social media platforms or drop us an email at .
You can also give us a call at our Care Desk at +1 (281) 417-5627 to speak to one of our customer care representatives.
Q: What are the payment options?
We aim to make the process of online buying as easy as possible. You can make the payment via PayPal or Credit card; we accept all major credit cards.
Q: How do I place a return or exchange?
Returns are super easy! If you wish to return an item, login to your account, go to “Complete Orders” and click on the “Return Item” button. You will be notified via confirmation email from Dresses Max, once we’ve received and processed the item.
To know more, click on the link below to read our return policy.
Q: How do I know which size fits me?
Knowing the size that fits you best can be tricky, but we ensure to make it easy for our customers.
Simply click on the “Size Guide” button and a complete size chart will open with all the measurements you need to know for our products and select accordingly.
Q: How do I cancel my order?
Cancellations are a piece of cake. Simply login to your account, go to my orders, select the order you wish to cancel and click on the “Cancel Order” button.
Please note, if the order is too far along in the process and is already shipped, you may need to refer to our returns policy. Click on the link below to know more about our return policy.
Q: How to contact customer service?
To make ourselves more accessible, our customer service representatives are always at your service. Dresses Max offers multiple means to contact us.
You can send in your queries on any of our social media platforms, email us at care@dressesmax.com or give us a call at our Care Desk at +1 (281) 417-5627.
Q: My payment was declined - What can I do next?
If your payment was declined, please try again in a little while or try using a different payment method. If it’s still not going through, please check with your bank.
For any further assistance, email us at care@dressesmax.com or give us a call at our Care Desk at +1 (281) 417-5627. You can also reach out to us on any of our social media platforms.
Q: Why have I received an email saying the item I ordered is out of stock?
Although we try to keep our website up to date on all our products, sometimes it is possible that the website wasn’t updated when you placed the order.
In such cases, you can always cancel your order, or we can notify you once the item you wanted is back in stock.
Q: I received a faulty item, what should I do?
We’re sorry to hear that you received an item in faulty condition. You can simply send it back to us for a replacement and we’ll make sure to resend you the said item in mint condition.
Q: Can I edit my order after I have placed it?
Unfortunately once you’ve placed an order, making changes to it is not an option. However, if you wish to add items to the same order or remove an item, you can always cancel the previous order and place a new one.
Q: I haven’t received my confirmation email, what should I do?
If you haven’t received an order confirmation email, please try checking your spam/junk folder, sometimes our emails get stuck in there.
If it’s not there, you can login to your account and check your order status or reach out to our team on any of our social media platforms.
Q: Is my personal information kept private?
Absolutely! Dresses Max considers safety and privacy of its customers' private data as extremely crucial. All your personal details are always kept hidden and protected.
Q: Do you have any discount offers or vouchers?
Yes, we do! In order to make trendy, classic, athletic and everyday looks more accessible and affordable for the masses, we keep coming up with seasonal sales, flash sales, discount codes, gift vouchers and much more.
Q: Can I return an item I bought on sale?
Unfortunately all items bought on sales are ineligible for any exchange or returns, as per our company policies.
Q: Can I give different shipping and billing addresses?
Yes, you can! We aim to provide personalized experience to our customers. So, if you want us to send the bill on a separate address than shipping address, while filling out your shipping and billing details, you can opt to provide us with 2 different addresses.
